How does pickup work?
Place your order in the app and keep the order page open: it changes to Ready for pickup when your order is done. Come to the counter, give your order number, and show your ID.
What ID do I need?
A valid, unexpired government photo ID showing you're 21 or older, such as a driver's license, state ID or passport. The name must match the order.
Can someone else pick up my order?
Orders with 21+ items can only be picked up by the person who placed them, with matching ID.
Do you deliver?
Not yet. Orders are pickup only for now.
What is your return policy?
All Sales Are Final Unless Otherwise Stated Below Due to the nature of our products, certain restrictions apply to returns, exchanges, and refunds. 1. Non-Returnable Items Vapes, e-cigarettes, tobacco, cigars, wraps, hookah tobacco, used smoking accessories, and opened or unsealed consumables cannot be returned or exchanged. Clearance items are final sale where permitted by law. 2. Defective or Damaged Products Defective or damaged products must be brought to our attention as soon as possible. A receipt and product inspection may be required. Approved claims may qualify for an exchange, store credit, or refund, subject to applicable law and manufacturer warranties. 3. Unopened Merchandise Eligible, non-consumable items may be considered for return or exchange within **48 hours of purchase** if unused, in original packaging, with all seals and accessories intact, and accompanied by proof of purchase. Approval is at management’s discretion. 4. Refunds & Exchanges Change-of-mind returns and buyer’s remorse are not guaranteed refunds. Approved refunds will be issued to the original payment method when appropriate. Applicable legal rights are not affected by this policy. 5. Proof of Purchase A receipt or verifiable proof of purchase is required for all requests. For questions, please speak with an Ignite World team member or manager.